Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What is your standard shipping timeframe?
We offer complimentary standard shipping on all UK orders over £50. Delivery typically takes 2-4 business days, while international shipping can take between 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a return shipping label. Items must be unworn, unwashed, and include all original tags to be eligible for a full refund.
Where are your garments manufactured?
At British Supplements, we pride ourselves on ethical sourcing. Our collections are designed in London and manufactured in certified factories that adhere to fair labor practices and high-quality craftsmanship standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Clearpay.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat or email.